Hillsborough County drew over 26.7 million visitors in 2023, breaking the area's tourism record! The area collected $1.1 billion in taxable hotel revenue that fiscal year. In other words, you have plenty of opportunities to attract guests to your Brandon, FL vacation rental.
Learning how to provide five-star guest experiences can lead to more bookings. Not sure where to start? Read on for the vacation rental hosting tips you need to keep occupants happy!
Prioritize Good Communication
Prioritizing open communication with guests will show them you care about their needs. If they struggle to reach you, they may get frustrated.
Use an online guest portal to ensure good communication. Use an automation tool to respond to frequently asked questions quickly. This ensures you don't delay responding to guests.
Try to resolve any issues that arise as soon as possible. When responding to inquiries, remain patient, honest, and fair.
Follow-up with guests after they check out. Use email automation to ask if they're willing to share their reviews online.
Guests will rave about you as a kind, helpful host. Generating positive reviews could encourage future guests to book a stay. After all, 92% of customers trust peer recommendations.
Offer Extra Amenities
Try to go above and beyond to meet and exceed your guests' needs. First, prepare your Brandon vacation rental for guests. Offer essential items, including:
- Extra sheets
- Free WiFi
- TV or cable
- A fully stocked kitchen
- Fresh towels
- Extra toilet paper and paper towels
- Luxury grooming products
Exceed their expectations by offering extra amenities. Cater to your target audience.
For example, if you're trying to attract families, provide access to gaming consoles or kid-friendly snacks. Other amenities include streaming services, a curated welcome basket, and sports equipment.
Leave a note for guests to find upon their arrival. Welcome them to your vacation property and remind them to reach out if they have questions. Leave a house manual that mentions your favorite local events and attractions to enhance their stay.
Use Dynamic Pricing Tools
Use dynamic pricing tools to attract guests. Offering competitive rates will help your listing stand out from others in Brandon.
When the price is set too high, you'll scare away potential guests. When it's set too low, you'll lose revenue.
If you need help developing a pricing strategy, work with a vacation rental property management company. Their pricing tools, cleaning service, and marketing service will give you a competitive advantage.
Choose a company that uses state-of-the-art technology and proven strategies. Leverage their expertise to adjust your pricing strategy over time. You can attract guests year-round, even in the off-season.
Gather More Vacation Rental Hosting Tips
Offering a five-star guest experience is an ongoing process. These vacation rental hosting tips are only the start. You can offer even better guest experiences by leveraging the expertise of an experienced property manager.
Our team at PMI Hillsborough has 20 years of experience helping vacation rental owners maximize their profitability. Leverage our experience, expertise, and state-of-the-art technology to your benefit. Contact us today to start offering rave-worthy guest experiences!
